Develop and Run a Quality Management System


The delivery of consistent and sustained quality in water services can only be achieved through the implementation of a documented, maintained and audited Quality Management System (QMS).

Many such systems have been developed. The basis of this course is the ISO 9001 system, the most widely used QMS. The purpose of the course is to enable water and wastewater management and supervisors manage their works to deliver consistent quality through the installation of a QMS. The QMS in addition will satisfy the following Blue / Green Drop requirements:

Water and wastewater quality monitoring and reporting of results
Manage quality failures – Identify non compliance and take corrective and preventable action
Monitor works capacity and manage assets


This course will be based on the following Unit Standards: The units selected will be based on site needs.


US 254114 Demonstrate knowledge of quality and its management in a water and wastewater context (M173, NQF 3, 4 Credits)


US 116 982 Demonstrate knowledge of water quality control (NQF 5, 7 credits, M239).
US 254103, US 254097 Advanced sampling and Process Control Tests (NQF 3, 8 credits, M290)

Step 1: Class Work: Theory of QMS

The Class work will cover the following topics:

  • Legislated Quality Targets
    • Drinking water quality: SANS 241: 2006
    • Wastewater discharge quality including: Wastewater limit valves, WWTW discharge license, industrial effluent and trade efficient by-laws
  • Importance of achieving quality targets: Water borne diseases: types, transmissions and prevention.
  • Stabilise water: Protecting the reticulation system against corrosion and scaling, use of software packages.
  • Elements, vision, key principles, and examples of quality management systems.
  • Supply chain management
    • Feed water quality sources of contaminants
    • Chemicals
  • Roles, requirements, team work, participative management approach.
Step 2: Implement a Quality Management System at own works

A project based learning approach will be used. Learners will be coached to:

  • Work as a team using a participative approach
  • Identify processes and systems
  • Stipulate quality compliance standards
  • Develop operating procedures to achieve compliance
  • Manage documents and information
  • Audit
  • Provide Continuous improvement
    • Identify and report on non compliances
    • Undertake corrective action
    • Implement prevention action
Step 3: Run the QMS and gather data

The course facilitator will provide mentor support over this period

Step 4: Assess and Certify Learners



Water services management has increasing responsibly to their staff, their employer and themselves to ensure the effective implementation of the Occupational Health and Safety Act (OHS Act 85 of 1993) and the Compensation for Occupational Injuries and Diseases Act (COID Act 130 of 1993). The study of this module firstly provides managers and supervisors with an understanding of their responsibility and accountability under these acts and then provides coaching support to implement a system which will ensure the health and safety of their staff.


The course is based on the following Unit Standards:

  • Apply personal safety practices in the water sector US 246459 (NQF 2, 4 credits, M135)
  • Supervise personal safety practices in the water sector US 254099 (NQF 4, 4 credits, M212)
  • Demonstrate understandings of the section of the OHSA applicable to the water sector US 117003 (NQF 5, 6 credits, M249)
1. Legislated rights and duties of employers and employees:

Section 8 and 9 of the OHSA: General duties of employers to their employees and the self employed
Section 13 of OHSA: Duty to Inform:

- Employees of dangers

- Health and Safety Reps

  • Section 14 of OHSA: General duties of employees at work
  • Section 15 of OHSA: Duty not to interfere
  • Section 16 of OHSA: Duties of CEO and related appointments
  • Section 17,18,19,20: Duties, election and functions of Health and Safety Reps and Safety Committee
  • Section 37: Acts and Omissions
  • Relevant sections of the COID Act
  • All related regulations including the General Safety, General Administration, Major Hazards, General Machinery, Facilities, Construction etc.

2. Principle of criminal and civil liability and juristic persons

3. First Aid offices and first aid boxes

4. Colour codes

5. Safety signs

6. Personal Protective Equipment

7. Identify Hazards

8. Confined spaces entry

9. Hygiene practices and house keeping

10. Handling emergencies

11. Moving machinery hazards and safe guarding

12. Electrical Lock-out Procedures


Step 1: Class Work

The course will be introduced through a class work session

Study material provided will include:

  • Study Guide
  • Acts
  • Regulations
  • On-site Compliance Check Lists
  • General Safety procedures (SOP's) such as confined space Entry and Lock-out

The facilitator will introduce and give an overview of the study material.

Learners to form workplace learning and implementation groups

Step 2: Workplace Implementation

Learners to use Check Lists to:

  1. assess own workplace compliance
  2. introduce measures to ensure compliance
Step 3: Implementation Support Workshops
  • Facilitator to hold workshops to discuss progress with implementation
  • Learners to develop PoE's using implementation as evidence of competency
Step 4: Assess
  • Assessing Learners
  • Certification of Learners

Clarifier with scraper bridge

Water Quality Accreditation

Support services for achievement and maintenance of Blue & Green Drop awards

The Water Academy offers a full support service to guide water providers to achieve, administrate and maintain Blue Drop and Green Drop status awards. These incentive-based water quality accreditations aim to contribute to an overall improvement in water and wastewater quality in South Africa.

Significant improvements in national microbiological compliance for South African tap water have been measured since the implementation of the Blue Drop programme, serving as evidence of the positive impact this incentive-based regulation approach is having on quality standards in the South African water sector. The Green Drop programme aims to ensure compliance with wastewater legislation and ensure minimal environmental impact through wastewater dispersal.

The Water Academy will partner you through the process of Blue Drop and Green Drop assessment and provide services for the ongoing maintenance of quality status.

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